1. Filing a complaint
- Email: [email protected]
- Phone: 0396 387 597
- In person: Số 436A/71, Đường 3/2, Phường Hòa Hưng, TP Hồ Chí Minh
- Hours: Monday — Saturday, 8 AM — 6 PM
2. Resolution process
| Step | Activity | Timeline |
|---|---|---|
| 1 | Receive and log the complaint | Within 24 hours |
| 2 | Verify the information | 3 business days |
| 3 | Propose a resolution | 5 business days |
| 4 | Implement the resolution | 7 business days |
Maximum total resolution time: 15 business days.
3. Dispute resolution
If the parties cannot reach an agreement, disputes will be resolved by the competent authorities in accordance with Vietnamese law.
4. Our commitments
- Every complaint is handled fairly and transparently.
- All information related to complaints is treated as strictly confidential.